Case Studies

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Transport
Utilities
Housing
Healthcare
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Transport

Culture Assessment

Transport

100-day Plan

Utilities

All Together Better

Transport

Aligning Cal Mac Ferries with customer expectations

Transport

Creating a high-performance executive team

Transport

Rail Academy for North

Transport

Looking to a future with customers at the forefront

Transport

Organisational Development at the heart of the Rail Industry

Utilities

Capital Works Mobilisation

Transport

Benchmarking Marine Surveyors Reward

Utilities

Fit for Future

Utilities

Customer Advocacy

Transport

Annual Business Planning, rail operations

Utilities

Cultural transformation

Utilities

Committing to the Science Based Targets Initiative

Transport

Supporting Serco Integrated Transport Division

Transport

HM Coast Guard – Reward Benchmarking

Housing

Vision, Values and Strategy Development

Government

Work Smart

Government

Embedding a learning culture

Utilities

Creating a Diversity and Inclusion Strategy, and Implementation Plan

Transport

Embedding a customer focussed Vision

Healthcare

Hinchingbrooke Hospital Trust

Government

Review of Inspector Recruitment

Government

Brexit Readiness

Transport

Customer Focus strategy

Transport

Creating a customer driven culture

Government

Prison Escort Contract

Housing

Cultural Audit

Transport

New steam for the mainline

Utilities

Reducing customer complaints

Transport

European Passenger Transport Strategic Planning

Transport

Developing capability and capacity

Transport

Frontline First – Transforming Customer Experience

Transport

Bid Strategy

Transport

Supporting the Cadet Training and Modernisation Programme

Government

Delivering Service Transformation in the Public Sector

Transport

Supporting transformation across Scotland’s Railway

Government

UK Border Force

Healthcare

TeamServ^TM

Healthcare

PatientServ^TM

Transport

Operational Strategy Development

Government

Keeping Royal Mail moving

Transport

From Prospectus to Performance – Enabling Strategic Delivery

Transport

Giving passengers the best airport transfer service in the world

Transport

Make Journeys Better

Transport

Developing a CXMM Pilot for the Rail Industry

Transport

Customer Insight Survey

Utilities

Driving improvement to customer experience

Utilities

Improving customer focus

Housing

Customer-driven Strategy in the Housing sector

Utilities

Ready, Strengthen, Grow

Healthcare

‘Safe Hands’