with customer needs
We believe that transformation and growth strategies should be developed in a way that, whilst covering all the bases, can be simply summarised and communicated to relevant stakeholders and colleagues at all level of the organisation.
We work with leadership teams to develop compelling strategies and involve their colleagues in cascading and translating them into actionable and measurable plans to ensure the strategy comes to life and drives transformation and growth.
Vision, Mission, Values and Behaviours
Strategic and Business Planning
Target Operating Model Development
Organisational Development and Alignment
Helping customers achieve their potential
We believe in involving leaders at all levels of the organisation in the strategy development process, from defining and refining the Vision, Mission and Values to developing the detailed objectives and behaviours required to deliver them.
Ensuring alignment across the organisation is key getting employee engagement and improving service delivery. This approach ensures that the link from organisational aims to team and individual performance is designed into the change process.
The key success factor in developing a new strategy is embedding it as ‘business as usual’ and the annual strategic review is critical. We work with our clients to develop and facilitate this process to ensure the organisation remains aligned and on track to achieve the Vision, Mission and Values.
Throughout the Engage, Energise and Embed phases we assess current performance, agree future measures of success, measure individual initiatives, introduce review, feedback and improvement mechanisms and develop ongoing measurement and monitoring systems.
New vision and strategy resulting in £1bn, 10-year contract
Business plan and aligned objectives cascaded to all levels
Standardised business processes rolled out
“Journey4 brought clarity about the role of ‘Group’ and the areas in which there was to be absolute consistency and where there would be local interpretation. The transfer of knowledge has ensured that the ‘Abellio Way’ is still in use today, long after Journey4 had completed their work.”Managing Director, Abellio Ltd
“This is the best hospital-based service transformation I’ve seen in the NHS in 20 years.”Chief Executive Officer, NHS Yorkshire and Humber
“Really well done to you and the leadership team for pulling the MBP together. It’s a strong, well laid out and actionable plan.”Chief Commercial Officer, Heathrow Airport
“On behalf of the entire Amey Severn Trent team I want to thank you for all of your effort, support, and guidance in your time with Amey Severn Trent. It has been a challenging time for us, but you have helped us transform the business and kept us on the path to success in Amp7.”Business Director, Amey Utilities
“Journey4 have supported our bids for and operation of several public sector contracts and have provided a range of services, all focused on transforming the target organisation to deliver improved customer experience. Their professionalism and expertise have always been appreciated and has added significantly to our service offer.”Business Development Director, Serco
“Just to place on record my thanks to yourself, Stuart and Journey4. I would not hesitate to work with you again. Much appreciated.”Acting Chief People Officer, The Planning Inspectorate