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Aligning strategy
with customer needs

We believe that transformation and growth strategies should be developed in a way that, whilst covering all the bases, can be simply summarised and communicated to relevant stakeholders and colleagues at all level of the organisation.

We work with leadership teams to develop compelling strategies and involve their colleagues in cascading and translating them into actionable and measurable plans to ensure the strategy comes to life and drives transformation and growth.


Vision, Mission, Values and Behaviours

Strategic and Business Planning

Target Operating Model Development

Organisational Development and Alignment

Helping customers achieve their potential


We believe in involving leaders at all levels of the organisation in the strategy development process, from defining and refining the Vision, Mission and Values to developing the detailed objectives and behaviours required to deliver them.


Ensuring alignment across the organisation is key getting employee engagement and improving service delivery. This approach ensures that the link from organisational aims to team and individual performance is designed into the change process.


The key success factor in developing a new strategy is embedding it as ‘business as usual’ and the annual strategic review is critical. We work with our clients to develop and facilitate this process to ensure the organisation remains aligned and on track to achieve the Vision, Mission and Values.


Throughout the Engage, Energise and Embed phases we assess current performance, agree future measures of success, measure individual initiatives, introduce review, feedback and improvement mechanisms and develop ongoing measurement and monitoring systems.

Success stories

New vision and strategy resulting in £1bn, 10-year contract

Business plan and aligned objectives cascaded to all levels

New operating
model successfully

Standardised business processes rolled out