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Work Smart

Government | Workforce Culture

Growth Needs Assessment

Twelve months after the Country’s national lockdown (Covid-19) forced the Council and CCG workforce to change overnight, what, where and how they worked. Tameside MBC and CCG then decided to design a ‘new normal’ working model, which they called ‘Work Smart’.

Journey4, working with workspace planning experts Baker Stuart, were appointed to assist in developing a new post-COVID hybrid workforce model of the future for the Council and CCG.  The model needed to span c2,500 employees across 78 buildings across the borough of Tameside.  

Our Approach

The worksmart project provided a unique opportunity to create a new organisational culture; one that found the right balance between how people have been working during COVID and a more hybrid approach.  The aim was to maximise productivity and inclusivity, whilst meeting the needs of the workforce to connect with people and achieve a better work life balance.

Our approach included engagement with staff and key stakeholders to understand new working and service delivery requirements, coupled with a review of the property portfolio to create new working spaces and models that allowed employees to work most effectively.

We developed solution options for how, where and when employees might work to maximise productivity and inclusivity and put both employees and residents at the centre. These had to reflect the organisation’s vision, strategy, processes, people and property in our recommended model.

We engaged with all levels of stakeholders including Elected Members, Senior Officers and a wide cross-section of staff to ensure their views are considered. We used an evidence-based approach to support the options appraisal and enable quantitative decision making. We ensured the options facilitated a reduction of the estate that supported the realisation of projected savings.

Impact of our work

We delivered an evidence-based options proposal for the creation of a hybrid working model across the organisation.  We completed an options analysis that addressed the 3 aspects of the worksmart project – people, space and technology which enabled the organisation to make an informed decision about its future workforce model and spaces.

We assisted in producing an outline business case to ensure future financial investments were forecast accurately and value for money demonstrated including any ROI data.

We provided evidence of stakeholder engagement and support, along with a strong case for change. We demonstrated that our proposals were in alignment with the organisation’s strategic context and objectives

We delivered a clear delivery plan including milestones, key dependencies, resource requirements, roles and responsibilities, risk management.