Journey4 timeline
Our journey so far…
Journey4 was established in 2002 to deliver sustained growth for service sector clients that put their customers first. The business was set up by people who had worked at Board level in service organisations and who felt that there was a gap in traditional consultancy market.
We set out to create a specialist consultancy that could help service businesses to deliver sustainable growth by putting the customer at the heart of the organisation
Jonathan Booth, Journey4
2002
Journey4 founded by Jonathan Booth
- Initially focusing primarily on supporting SME’s to develop a long-term vision and strategy to drive their growth.
- First clients included Yorkshire Forward, Business Link, Propaganda, CAP
- Opened Leeds office
The best hospital-based service transformation i’ve seen in the NHS in 20 years
NHS Yorkshire and Humber
2005 – 2010
Established Journey4 in the Transport and Healthcare sectors
- Rail clients including Northern Trains, Serco, Abellio and London Underground
- Health sector work with NHS Yorkshire and the Humber, 10 Primary Care Trusts and health service providers
- Other clients included Romec (Royal Mail /Balfour Beatty jv), and Oldham Council
- Leeds Teaching Hospitals Trust and the ‘Safe Hands’ programme
Journey4 brought clarity about the role of ‘Group’ and the areas in which there was to be absolute consistency and where there would be local interpretation. The transfer of knowledge has ensured that the ‘Abellio Way’ is still in use today, long after Journey4 had completed their work
Managing Director, Abellio Ltd
2010 – 2017
Building out into the Government sectors
- Serco major new client, supporting service improvement in government sectors such as transport, hospitals and justice and immigration
- Developing the ‘Abellio Way’ with European transport service provider Abellio
- Extending transport focus to ferries in Scotland with Caledonian MacBrayne ferries
Journey4 celebrates its 20th Anniversary
2017 – 2022
Growth in Government and Transport and expanding in Utilities sector
- Rail clients including Northern Trains, Heathrow Express and the Great British Railways Transformation Team, (GBRTT)
- Expanded into the Utilities sector with Amey Utilities
- Awarded place on prestigious 4-Year Government Management Consultancy Framework (MCF3)
- Government sector work continues with Cabinet Office (Brexit), Defra, Border Force, Tameside MBC and the Planning Inspectorate
2024
Consultancy Awards Winners
- Journey4 scooped top prize at The Consultancy Awards 2024, taking home Gold in the Strategic Impact category
- Advise Scotland’s Railway on their operating model and organisational development
- Move into Housing Sector in response to the Regulators demands for improvement to customer experience
- Awarded 5-year contract with DfT for advisory work to their Operator of Last Resort (OLR) function
- Awarded place on Cadents Gas professional services framework