Performance
Delivering sustainable
improvements
We help our clients deliver transformation and growth that can be sustained in the long term. Driving this focus from the top via effective leadership and engaging people at all levels of the organisation is fundamental to achieving these outcomes. This improves employee satisfaction and empowers employees to drive further growth and innovation, embedding change in the organisation long after we leave the business.
Process Mapping
and Gap Analysis
Benefits realisation and measurement
Service and
Product Improvement
Programme and Project Management
Helping customers achieve their potential
Engage
We map the core processes that the organisation relies upon to meet customer expectations, identifying the gaps in the ‘as is’ and ‘to be’ processes. We benchmark current performance reviewing key financial, market, people and customer performance data, and develop a KPI dashboard for future tracking.
Energise
We seek to energise the business by identifying service and product improvement plans, driving growth in revenue, efficiency and improvement in customer experience. These will influence areas such as sales targets, employee incentives, supply chain management and customer satisfaction.
Embed
Data and analysis informs benefit realisation commitments, which we agree with all stakeholders. We monitor key financial performance and report on variances to plan, identifying corrective actions. We help manage stakeholder expectations reporting on key financial and non-financial metrics, risks and market data.
Evaluate
Throughout the Engage, Energise and Embed phases we assess current performance, agree future measures of success, measure individual initiatives, introduce review, feedback and improvement mechanisms and develop ongoing measurement and monitoring systems.
Success stories
20% growth
in revenue
in first year
30% growth
in margin
over two years
15% headcount reduction and £1m saving within 9 months
£5m efficiency savings
achieved over
3 years
“Journey4 brought clarity about the role of ‘Group’ and the areas in which there was to be absolute consistency and where there would be local interpretation. The transfer of knowledge has ensured that the ‘Abellio Way’ is still in use today, long after Journey4 had completed their work.”
Managing Director, Abellio Ltd
“This is the best hospital-based service transformation I’ve seen in the NHS in 20 years.”
Chief Executive Officer, NHS Yorkshire and Humber
“Really well done to you and the leadership team for pulling the MBP together. It’s a strong, well laid out and actionable plan.”
Chief Commercial Officer, Heathrow Airport
“On behalf of the entire Amey Severn Trent team I want to thank you for all of your effort, support, and guidance in your time with Amey Severn Trent. It has been a challenging time for us, but you have helped us transform the business and kept us on the path to success in Amp7.”
Business Director, Amey Utilities
“Journey4 have supported our bids for and operation of several public sector contracts and have provided a range of services, all focused on transforming the target organisation to deliver improved customer experience. Their professionalism and expertise have always been appreciated and has added significantly to our service offer.”
Business Development Director, Serco
“Just to place on record my thanks to yourself, Stuart and Journey4. I would not hesitate to work with you again. Much appreciated.”
Acting Chief People Officer, The Planning Inspectorate
