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Performance

Delivering sustainable
improvements

We help our clients deliver transformation and growth that can be sustained in the long term. Driving this focus from the top via effective leadership and engaging people at all levels of the organisation is fundamental to achieving these outcomes. This improves employee satisfaction and empowers employees to drive further growth and innovation, embedding change in the organisation long after we leave the business.

Process Mapping
and Gap Analysis

Benefits realisation and measurement

Service and
Product Improvement

Programme and Project Management

Helping customers achieve their potential

Engage

We map the core processes that the organisation relies upon to meet customer expectations, identifying the gaps in the ‘as is’ and ‘to be’ processes. We benchmark current performance reviewing key financial, market, people and customer performance data, and develop a KPI dashboard for future tracking.

Energise

We seek to energise the business by identifying service and product improvement plans, driving growth in revenue, efficiency and improvement in customer experience. These will influence areas such as sales targets, employee incentives, supply chain management and customer satisfaction.

Embed

Data and analysis informs benefit realisation commitments, which we agree with all stakeholders. We monitor key financial performance and report on variances to plan, identifying corrective actions. We help manage stakeholder expectations reporting on key financial and non-financial metrics, risks and market data.

Evaluate

Throughout the Engage, Energise and Embed phases we assess current performance, agree future measures of success, measure individual initiatives, introduce review, feedback and improvement mechanisms and develop ongoing measurement and monitoring systems.

Success stories

20% growth
in revenue
in first year

30% growth
in margin
over two years

15% headcount reduction and £1m saving within 9 months

£5m efficiency savings
achieved over
3 years