Customer driven
transformation
What we do
Journey4 was founded in 2002 to work with service organisations that recognise the importance of aligning their business around its customers. We deliver customer and employee focussed transformation, developing your capabilities, not ours, as we embed change for the long term improvement.
In this MONTH’S edition
Cracking the Customer Code
Directors & Advisors
Jonathan Booth
Director
Jonathan is a Director at Journey4 who has extensive experience managing customer-driven transformation in commercial and public service environments across many sectors. He has been working with leadership teams on customer-focused transformation programmes for over 30 years, acting as a trusted advisor to guide them through the change process.
Stuart Pearce
Director
Stuart is a Director at Journey4 and has extensive expertise and experience in delivering organisational change and transformation. He has a track record of delivering strong business impact with more than 30 years commercial experience. He has extensive experience of leading or directing major, complex and business-critical projects, bringing genuine strategic insight.
Jacqueline Starr
Advisor
Jacqueline is an experienced Customer Experience Director, Chief Executive and Non-Executive Director committed to driving customer centricity.
With board level experience in the Transport, Financial Services and Telecoms sectors she has initiated and led successful customer-led change initiatives for 25 years, combining a passion for customer with a drive to motivate people to deliver better customer outcomes.
Marcia Marini
Advisor
Marcia is a Board Director with over 20 years’ experience in Executive and Non-Executive roles.
Having led the growth of a health consultancy in the early 20’s, she led its sale to the Mott MacDonald Group, where she became one of the top nine executive leaders, and the first female one.
Over the last 12 years, Marcia has focussed her work in helping entrepreneurs grow, and scale their businesses, meaningfully contributing to the sustainable growth and success of over 60 SMEs. She is a Growth Expert at The Consultancy Growth Network and a long-term Associate of Equiteq Investment Bank.
Consultants
We have an exceptional team of talented experts in the fields of Customer, Strategy, People and Performance. Each member of the team provides experience and insight in their respective area of expertise, and collectively we have designed and implemented large scale transformation programmes, with multiple workstreams. In addition to our consultants we have a large network of associates and junior level consultants who we work with on a regular basis to supplement teams.
Partners
We are proud to work with the following partners who complement our services and who we recommend highly.
Our journey so far…
Journey4 was established in 2002 to deliver sustained growth for service sector clients that put their customers first. The business was set up by people who had worked at Board level in service organisations and who felt that there was a gap in traditional consultancy market.
Contact
For more information about how we
can help your business.
Community
The Railway Children
We are proud to support The Railway Children
Community
Dorothy House Hospice
We are proud to support the Dorothy House Hospice.