About us

Journey4 was founded in 2002 to work with services businesses that recognise the importance of orientating their business around its customers. Since then Journey4 has supported clients across many different sectors, initially in the transport and healthcare sectors, where passenger and patient experience were the focus for growth and transformation.

The business has spent more than 15-years operating in the business outsourcing sector focusing on effectiveness and efficiency, and more recently the company has worked in the Utilities sector where the regulators are driving improvement in customer experience with service providers and property developers.

Our team is made up of experienced consultants across our core service areas of Customer, Strategy, People and Performance. Our unique growth and transformation framework, the 4E’s, not only gives its name to the company but means that we implement improvements ‘with’ our clients rather than ‘to’ our clients ensuring that change is embedded within the organisation long after we have finished our work.