We have an exceptional team of talented experts in the fields of Customer, Strategy, People and Performance.
Each member of the team provides experience and insight in their respective area of expertise, and collectively we have designed and implemented large scale transformation programmes, with multiple workstreams.
In addition to our consultants we have a large network of associates and junior level consultants who we work with on a regular basis to supplement teams.
CUSTOMER
David Kempster
David is a strategic marketing professional with 30 years experience across a variety of service sectors, including transport, professional services and information.
He offers expertise in commercial marketing strategy, brand positioning, market growth, communications and product launch.
Jayne Barr
Jayne is a commercially-minded creative thinker and practitioner and has 20+ years experience in the marketing communications industry.
Her breadth and depth of experience gives both objectivity a 360 degree perspective.
Stuart Webster
Stuart is an experienced sales and commercial consultant with more than 35 years experience. He has developed high performing sales teams and developed international sales channels across sectors including financial services, information services and technology and utilities.
He has advised on commercial governance processes and implemented new governance structures and procedures.
STRATEGY
Nik Lusardi
Nik is an expert in designing and delivering customer strategies that ensure future visions are inspirational, relevant and implementable. As of Head of Customer Experience at HS2 he developed new approaches that are shaping the vision for a new standard in rail travel.
At Virgin Atlantic he headed up the aircraft customer experience team, responsible for the on-board services.
Marianne Kilpatrick
Marianne is an experienced and award winning consultant with focus on the transport sector. She has a proven track record in developing commercial strategy, growing client facing businesses, integrating teams and managing change.
In 2019 she was awarded the Woman in Rail award at the Rail Business Awards and the Everywoman in Transport & Logistics, Infrastructure Leader Award.
Andrew Manning
Andrew has more than 30 years experience across a range of service industries. His key skills are in leadership, governance, strategic planning and execution, change management, finance, and service development.
He is an alumnus of Harvard Business School and has written a book about value creation in service organisations.
Chris Kimberley
Chris has 40 years’ experience in management and executive leadership in the rail and metro sector in the UK, and in Australia and Asia.
He has a passion to keep improving business solutions, together with a capability to inspire and drive customer-driven outcomes.
PEOPLE
Maggie Langford
Maggie is a highly experienced consultant who has delivered people strategy, organisational development, cultural & behavioural change and business transformation in commercially-driven B2B and B2C organisations.
She has operated within Private Equity funded businesses and Private and Public ownership structures.
Karen Oldroyd
Karen is a highly experienced people and organisational development consultant with experience across a wide range of industries and sectors including Rail, Retail, Central and Local Government, both in the UK and globally.
She has a proven track record in the development and implementation of people strategies and supporting plans, capability reviews, leadership development and performance management interventions.’
Helen Irwin
Helen is a strategic HR consultant, with expertise in change management and transformation programmes. She is a creative thinker who is experienced in managing complex and large-scale projects within unionised and non-unionised organisations.
Helen works collaboratively to build effective relationships to identify solutions and achieve results, demonstrating strong interpersonal and influencing skills.
PERFORMANCE
Sue Evans
Sue is an experienced Lean-Sigma Consultant and Trainer. She’s embedded Operational Excellence and Continuous Improvement helping organisations double productivity, and delivered £multi-million improvement portfolios.
Sue’s specialism is improving performance, while developing the in-house capabilities to make improvements continuous.
Tuoyo James
A Programme Management consultant with over 10 years’ experience of successfully supporting transformation projects from initiation to completion. Providing effective project oversight and control to minimise failures and improve the chance of overall success.
A versatile PMO with industry experience across Transport, Healthcare, Public Sector and Digital.
Rob Hendy
A successful track record of delivering tangible performance improvements. Rob is highly skilled at translating corporate strategy into pragmatic plans and actions creating a legacy of great teams.
His key skills are in programme management, cost management, target operating model strategy and development.
David Evans
A hands-on business leader, David has led many programmes focused on delivering organisational change and strategy improvements. He is passionate about values-based cultural alignment and employee engagement.
He has wide-ranging consulting experience gained in sectors including transport, infrastructure and utilities.
Fiona Irvine
Fiona is an experienced and award winning HR professional. She has more than 20 years experience focused on delivering transformational change in service industries.
Her key areas of expertise include HR strategy, performance appraisal, people systems and processes and culture change.
Sunita Rowland
For more than 20 years, Sunita been solving people challenges in a constructive manner focusing on employment relations to support business resilience and stability whilst ensuring the customer experience is not impacted.
She has experience in a range of industries within the private sector in unionised and non-unionised environments.
Neil Kenworthy
Neil is a highly experienced programme manager with over 20 years experience of leading high profile and complex business transformations and transitions across private and public sectors in the UK and overseas.
His expertise spans strategy and business case development, IT and digitally-enabled change, and delivery of target operating models.
Phil Sant
Phil is an experienced business analyst across multiple sectors including Utilities, Local Government and Telecommunications.
His key skills are in business requirements analysis, business process mapping, systems architecture and target operating models design.
