People
Engaging and
energising people
We believe that people are the greatest asset in any service business and that empowering them to improve and innovate is the key to business performance and growth. Indeed, research shows that organisations with highly engaged employees significantly outperform other businesses in terms of their growth, profitability, customer satisfaction and employee advocacy.
We engage with leaders to reach employees at all levels of the organisation. We help leaders to involve and communicate with their colleagues and develop them, individually and collectively, to become more effective.
Cultural audit and change
Leadership and management development
Employee experience and engagement
People management, systems and processes
Helping customers achieve their potential
Engage
We engage with employees through interviews, focus groups and surveys to gather insights into their perceptions of the organisation and its customers’ expectations. Often, customer-facing employees will be highly tuned into customer dissatisfaction and will have good ideas about how these can be addressed.
Energise
We utilise these insights to energise people to identify the changes that are required and to implement the necessary improvements. Facilitating cross-functional teams to identify and implement service improvements ensures that these improvements made will be sustained long after we’re gone.
Embed
We work with the organisation to embed this approach in the culture of the organisation. This involves developing leaders to demonstrate the appropriate skills and behaviours and implementing the systems and processes required to support them.
Evaluate
Throughout the Engage, Energise and Embed phases we assess current performance, agree future measures of success, measure individual initiatives, introduce review, feedback and improvement mechanisms and develop ongoing measurement and monitoring systems.
Success stories
Increased employee
involvement at
all levels
82% employee
engagement during
transformation
Sickness & Absence
reduced by 50%
Employee morale up 200% after culture change programme
“Journey4 brought clarity about the role of ‘Group’ and the areas in which there was to be absolute consistency and where there would be local interpretation. The transfer of knowledge has ensured that the ‘Abellio Way’ is still in use today, long after Journey4 had completed their work.”
Managing Director, Abellio Ltd
“This is the best hospital-based service transformation I’ve seen in the NHS in 20 years.”
Chief Executive Officer, NHS Yorkshire and Humber
“Really well done to you and the leadership team for pulling the MBP together. It’s a strong, well laid out and actionable plan.”
Chief Commercial Officer, Heathrow Airport
“On behalf of the entire Amey Severn Trent team I want to thank you for all of your effort, support, and guidance in your time with Amey Severn Trent. It has been a challenging time for us, but you have helped us transform the business and kept us on the path to success in Amp7.”
Business Director, Amey Utilities
“Journey4 have supported our bids for and operation of several public sector contracts and have provided a range of services, all focused on transforming the target organisation to deliver improved customer experience. Their professionalism and expertise have always been appreciated and has added significantly to our service offer.”
Business Development Director, Serco
“Just to place on record my thanks to yourself, Stuart and Journey4. I would not hesitate to work with you again. Much appreciated.”
Acting Chief People Officer, The Planning Inspectorate
