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Engaging and
energising people

We believe that people are the greatest asset in any service business and that empowering them to improve and innovate is the key to business performance and growth. Indeed, research shows that organisations with highly engaged employees significantly outperform other businesses in terms of their growth, profitability, customer satisfaction and employee advocacy.

We engage with leaders to reach employees at all levels of the organisation. We help leaders to involve and communicate with their colleagues and develop them, individually and collectively, to become more effective.

Cultural audit and change

Leadership and management development

Employee experience and engagement

People management, systems and processes

Helping customers achieve their potential


We engage with employees through interviews, focus groups and surveys to gather insights into their perceptions of the organisation and its customers’ expectations. Often, customer-facing employees will be highly tuned into customer dissatisfaction and will have good ideas about how these can be addressed.


We utilise these insights to energise people to identify the changes that are required and to implement the necessary improvements. Facilitating cross-functional teams to identify and implement service improvements ensures that these improvements made will be sustained long after we’re gone.


We work with the organisation to embed this approach in the culture of the organisation. This involves developing leaders to demonstrate the appropriate skills and behaviours and implementing the systems and processes required to support them.


Throughout the Engage, Energise and Embed phases we assess current performance, agree future measures of success, measure individual initiatives, introduce review, feedback and improvement mechanisms and develop ongoing measurement and monitoring systems.

Success stories

Increased employee
involvement at
all levels

82% employee
engagement during

Sickness & Absence
reduced by 50%

Employee morale up 200% after culture change programme