Whilst a lot of businesses now understand the benefits of improving employee engagement, not many understand how to do it, nor that engagement is an output not a process...

It is often said that 70% of change initiatives fail to achieve their original objectives and that poor leadership is the reason behind this appalling statistic....

It has become clear that there is one thing which is often valued above all else – and that is our objectivity....

Employee engagement lies at the heart of what we do, although we see it as an outcome of leaders doing the right things, rather than as a process in its...

I was going to write a long and reasoned argument about the merits of putting customers first and then of putting employees first before coming to my conclusion before I...