26 Sep 2019 Understanding Customer Journey Mapping – Part 3
In the third and final part of our series on Customer Journey Mapping, Director Stuart Pearce, explains that if journey mapping is to drive change, you need the right people,...
23 Sep 2019 Journey4 make it “Pay for a Day” with Dorothy House
We are proud to be supporters of our chosen charity Dorothy House Hospice, who provide expert care and skill to look after patients in our communities. This month, we were...
20 Sep 2019 Understanding Customer Journey Mapping – Part 2
In the first part of this three part blog on Customer Journey Mapping, we explained its purpose and why organisations need to change and re-orient themselves to be more customer...
15 Sep 2019 Journey4 Support the Development of the Amey Utilities Strategic Plan
Journey4 has been appointed by Amey Utilities to review and update the Strategic Plan for the division. We will work with the Utilities Executive Team to review current performance and...
13 Sep 2019 Understanding Customer Journey Mapping Part 1
In an era when brands offer so many touch points to consumers, it’s increasingly important to have a deep understanding of the customer journey. In the first of a three...
27 Jun 2019 The Future of Customer Experience – Part 2
Customer experience (CX) is now wielding an ever greater influence over business performance. In the first part of this blog, we explored how customer engagement channels were changing, how customers...
20 Jun 2019 The Future of Customer Experience – Part 1
Customer experience (CX) is now wielding an ever greater influence over business performance. In the first of a two part blog, Director Stuart Pearce reflects on the key trends that...
12 Jun 2019 Journey4 Selected to Mobilise Amey Severn Trent Capital Contract
Journey4 are pleased to announce that they have been appointed to mobilise Amey’s new Capital Contract with Severn Trent. Amey has been selected as one of Severn Trent’s partners to deliver...
06 Jun 2019 Humanising Leadership: Tips for Success
It’s very easy to set up a company. It is the work of a few minutes to get a name, some template statutory documents and a directorship. However, this doesn’t...
01 May 2019 New Charitable Partnership with Dorothy House Hospice
We are delighted and proud to announce a new partnership with Dorothy House Hospice Care. Dorothy House Hospice are a truly inspiring organisation changing lives every day. For the past...