21 Apr 2020 Dorothy House Stepping Up Support
We are delighted to confirm our continued partnership with Dorothy House Hospice Care for 2020/21 as our chosen charity. We were pleased to make a donation to the charity this...
04 Apr 2020 COVID-19: An Operational Statement from the Directors
As the country continues its responses to COVID-19, we wanted to reassure our clients that our normal operating procedures and systems continue unaffected and all our consultants are working from...
03 Mar 2020 Improving communication across Amey Severn Trent
Amey is a leading supplier of consulting and infrastructure support services both in the UK and internationally that has five divisions. Journey4 was invited to work with its Utilities division...
17 Oct 2019 Amey ST – Waste Infra Network Services (WINS) Amp7 Bid
Journey4 have been appointed as advisors to Amey Utilities on their Severn Trent contract to support the bid team for the Amp 7 Waste Infra Network Services (WINS) tender. Journey4 will...
26 Sep 2019 Understanding Customer Journey Mapping – Part 3
In the third and final part of our series on Customer Journey Mapping, Director Stuart Pearce, explains that if journey mapping is to drive change, you need the right people,...
23 Sep 2019 Journey4 make it “Pay for a Day” with Dorothy House
We are proud to be supporters of our chosen charity Dorothy House Hospice, who provide expert care and skill to look after patients in our communities. This month, we were...
20 Sep 2019 Understanding Customer Journey Mapping – Part 2
In the first part of this three part blog on Customer Journey Mapping, we explained its purpose and why organisations need to change and re-orient themselves to be more customer...
15 Sep 2019 Journey4 Support the Development of the Amey Utilities Strategic Plan
Journey4 has been appointed by Amey Utilities to review and update the Strategic Plan for the division. We will work with the Utilities Executive Team to review current performance and...
13 Sep 2019 Understanding Customer Journey Mapping Part 1
In an era when brands offer so many touch points to consumers, it’s increasingly important to have a deep understanding of the customer journey. In the first of a three...
27 Jun 2019 The Future of Customer Experience – Part 2
Customer experience (CX) is now wielding an ever greater influence over business performance. In the first part of this blog, we explored how customer engagement channels were changing, how customers...