13 Sep 2019 Understanding Customer Journey Mapping Part 1
In an era when brands offer so many touch points to consumers, it’s increasingly important to have a deep understanding of the customer journey. In the first of a three...
27 Jun 2019 The Future of Customer Experience – Part 2
Customer experience (CX) is now wielding an ever greater influence over business performance. In the first part of this blog, we explored how customer engagement channels were changing, how customers...
20 Jun 2019 The Future of Customer Experience – Part 1
Customer experience (CX) is now wielding an ever greater influence over business performance. In the first of a two part blog, Director Stuart Pearce reflects on the key trends that...
12 Jun 2019 Journey4 Selected to Mobilise Amey Severn Trent Capital Contract
Journey4 are pleased to announce that they have been appointed to mobilise Amey’s new Capital Contract with Severn Trent. Amey has been selected as one of Severn Trent’s partners to deliver...
06 Jun 2019 Humanising Leadership: Tips for Success
It’s very easy to set up a company. It is the work of a few minutes to get a name, some template statutory documents and a directorship. However, this doesn’t...
01 May 2019 New Charitable Partnership with Dorothy House Hospice
We are delighted and proud to announce a new partnership with Dorothy House Hospice Care. Dorothy House Hospice are a truly inspiring organisation changing lives every day. For the past...
17 Apr 2019 Employee Involvement – Creating a Better Business Culture
In a previous blog, we focused on what building an engaged workforce can do in terms of business benefits. While many businesses understand the benefits of improving employee engagement, not...
04 Mar 2019 Making Values Meaningful
We all have values: principles or standards that determine what is important to us and what we stand for. We may not consciously think about them, but research suggests that...
22 Feb 2019 Cabinet Office Programme Delivery
Journey4 are pleased to announce that they are part of the Harmonic Consortium, that has been awarded a contract for the provision of consultancy services for Cabinet Office Programme Delivery. The...
15 Feb 2019 Journey 4 Supports Heathrow Express with Surface Access Strategy
We have been working with Heathrow Express (HEx) for some time to develop a long-term Commercial Strategy in response to the new competitive environment in which they are now operating. Now,...