Customer experience (CX) is now wielding an ever greater influence over business performance. In the first part of this blog, we explored how customer engagement channels were changing, how customers...

We all have values: principles or standards that determine what is important to us and what we stand for. We may not consciously think about them, but research suggests that...

Journey4 are pleased to announce that they are part of the Harmonic Consortium, that has been awarded a contract for the provision of consultancy services for Cabinet Office Programme Delivery. The...