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Customer at our heart

For the past 20 years, Journey4 have been helping our clients develop a customer-first culture, where the customer is at the heart of every decision. Our consultants are experienced practitioners who have walked in our clients’ shoes and deliver value quickly.

We are therefore pleased to announce that David Bond has joined our team. David has more than 30 years’ commercial and marketing experience across regulated industries such as financial services and utilities. He has constantly innovated service offerings to meet customer expectations through product design, customer journey and technology enhancements.

On joining Journey4 David says “I have led teams with the underlying focus to achieve an optimum experience and outcome for customers, and commercial benefit for the company, through a culture of performance and care for its people. My leadership style is collaborative and that engenders loyalty and creates empowerment for subject matter experts. I am impressed with Journey4’s track record in regulated markets where they must adhere to certain standards, which dictate some processes and procedures and ensure compliance. Additionally they continuously look at how technology and people can improve to achieve better customer and cost efficient outcomes”.

Stuart Pearce, Director commented “Journey4 is experiencing a period of sustained growth and we are delighted to welcome David to our team. He brings with him a deep understanding of delivering complex services in regulated markets, where quality of service is linked directly to organisation culture. His leadership and communication skills are first class, which is very important when engaging with clients at a senior level, and we look forward to working with him.”

Journey4 have worked across the Transport, Utilities, Health and Government sectors for more than 20 years. Our mission is to work with service organisations that wish to put the customer first and seek to embed a customer focus culture.