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Customer and Employee Experience

Journey4 has today launched a suite of new customer and employee insight tools to compliment its existing customer-driven transformation services.

We help our clients achieve successful outcomes by focussing on customer expectations and your employee experience. Our suite of customer and employee experience services will provide the insight required to inform improvement plans and improve performance. This includes customer and employee experience programmes, customer experience journey mapping, customer experience maturity modelling and a fully managed ‘Voice of Customer’ programme.

We are pleased to deliver these solutions in partnership with ‘Investor In Customers’, one of the UK’s leading independent authorities in assessing, improving and accrediting Customer Experience. They have been operating since 2006 and are trusted by a wide variety of businesses to deliver insight, and verify their customers’ experience, having already surveyed over 4 million people.

Stuart Pearce, Director commented “In response to the growing demand we are delighted to add these new insight tools to the range of existing advisory services. We rely on customer and employee insight in developing customer-driven solutions for our clients and now we can include these in a seamless service to our clients. We are proud to be working with our delivery partner, Investor In Customers, who have proven technology to gather insights and to offer a fully managed service for clients looking for regular CX metrics, delivered directly to the desktop of the people who need the information most”.

For more information please go to Customer and Employee Experience – Journey4