Skip to content

Creating a customer focussed railway

Journey4 appointed by Great British Railways Transition Team

The Great British Railways Transition Team, (GBRTT) was set up in 2021 in response to the Williams-Shapps ‘Plan for Rail’, the Government’s plan to transform the railways in Great Britain. 

A deep dive process was initiated to determine the organisational structure for GBRTT and, as part of this process, Journey4 were commissioned to advise on how to build the required customer capabilities within the organisation.

Jonathan Booth, Journey4 Director commented; “We are delighted to be working with GBRTT at the heart of shaping the future of the railway in this country. We shall start with an understanding of current customer needs to help to shape our recommendations on an organisational model that could deliver greater customer focus.” 

Our work will support the development of the leadership and culture of GBRTT and the organisational design which will have accountability for all railway operations across Britain once established.