Case Studies

Journey4 Amey


Amey Utilities delivers outsourced services to Severn Trent for clean and waste water supply management. Journey4 led the transformation of the Severn Trent contract to prepare it for the next Asset Management Period (AMP) regulatory period, Amp7.



We designed and developed a new business planning process, the Abellio Way, that was rolled out across the 5 operating companies of this leading European passenger transport group to deliver consistent high quality and customer service across all operations.

Journey4 Healthcare Trust
Yorkshire and Humber NHS

Leeds Teaching Hospital

We helped transform the patient experience at the Trust, reducing infections to zero over a sustained period. We improved staff morale, lowered sickness and absence, significantly improved employee attraction and retention, with 75% less customer complaints.



We worked with Serco over a number of years to successfully implement a customer-driven approach across five bids, two contract mobilisations and two in-contract transformation programmes on key transport, health and central government contracts.