Benefits

#Journey4Performance

We deliver customer-driven growth for our clients across each of our service areas, improving customer experience, delivering winning strategies, increasing employee engagement and boosting performance as measured in terms of revenue, profitability, productivity and efficiency.

We are proud of the benefits we have delivered for our clients in all of the sectors we have worked in.

  • CUSTOMER

    • Drivers of
      customer satisfaction
      quantified
      (Transport)
    • Customer journey improved and complaints reduced by 75%
      (Health)
    • Hospital acquired infections reduced to zero for 18 months
      (Health)
    • Customer satisfaction increased
      by 10%
      (Utilities)

  • STRATEGY

    • New vision and strategy resulting in £1bn, 10-year contract
      (Business Outsourcing)
    • Business plan and aligned objectives cascaded to all levels
      (Transport)
    • New operating
      model successfully
      implemented
      (Utilities)
    • Standardised business processes rolled out Group-wide
      (Transport)

  • PEOPLE

    • Increased employee
      involvement at
      all levels
      (Transport)
    • 82% employee
      engagement during
      transformation
      (Utilities)
    • Sickness & Absence
      reduced
      by 50%
      (Health)
    • Employee morale up 200% after culture change programme
      (Health)

  • PERFORMANCE

    • 20% growth
      in revenue
      in first year
      (Business Outsourcing)
    • 30% growth
      in margin
      over two years
      (Business Outsourcing)
    • 15% headcount reduction and £1m saving within 9 months
      (Utilities)
    • £5m efficiency savings
      achieved over
      3 years
      (Utilities)

© 2020 Journey4 Limited

These benefits have been delivered through achieving greater levels of employee engagement which is in line with research that has shown the performance of organisations with employee engagement scores in the top quartile is significantly greater than those with scores in the bottom quartile.

Evidence suggests that, for these organisations, customer satisfaction is up to 12% greater, revenue is typically 250% higher and profitability double compared to those organisations with employee engagement in the bottom quartile.

Similarly organisations with top quartile employee engagement scores have 40% less employee turnover and 18% improvements in productivity compared to those organisations with employee engagement in the bottom quartile, (Engage for Success 2012).