Earlier this month, the Government announced the Williams-Shapps Plan for the UK’s railways which is the biggest reform to the railway since privatisation in the 1990’s. The main change will...
In a previous blog, we focused on what building an engaged workforce can do in terms of business benefits. While many businesses understand the benefits of improving employee engagement, not...
Employee engagement lies at the heart of what we do. But we see it as an outcome of leaders doing the right things, rather than as a process in its own right. In...
There are a thousand clichés about change and the one that sticks out is that 'change is constant'. Director Jonathan Booth reflects on how if it ubiquitous to us all, why don’t businesses...
Journey4 have been appointed to support Amey STW with the customer-driven transformation of their Severn Trent Water contracts. We are delighted to be involved in such an important project, helping...
I was going to write a long and reasoned argument about the merits of putting customers first and then of putting employees first before coming to my conclusion before I...
