Customer experience (CX) is now wielding an ever greater influence over business performance. In the first part of this blog, we explored how customer engagement channels were changing, how customers...

What's in a Vision? Sixteen years ago when JOURNEY4 was in the process being formed, the founders sat down to talk about their respective visions for the future of the business. It soon became...

Journey4 have been appointed to support Amey STW with the customer-driven transformation of their Severn Trent Water contracts. We are delighted to be involved in such an important project, helping...

We have updated our brand and web site – we hope you like it! The Journey4 brand was launched in July and we have refreshed our services and updated our...

Stuart Pearce has joined Journey4 as a Director. Stuart is a highly experienced CEO and Managing Director with a strong track record of success in growing and developing businesses...