07 Apr 2021 Customer-Driven Innovation in the Water Industry
Director Stuart Pearce explores what is being done to encourage innovation in the water industry, how to improve customer engagement and what steps can be taken to set the right...
24 Sep 2020 Building Customer Confidence in Public Transport
As we all know, the Coronavirus pandemic has had a major impact on our movement. This has resulted in significantly reduced customer confidence and demand for public transport services across...
08 Sep 2020 Journey4 Launches Ground-breaking Research into Travel Behaviours post COVID-19
We have joined forces with The Buzzz to launch ground-breaking research to examine travel behaviours as the country recovers from COVID-19. It looks at likely user behaviour and confidence in the...
28 Jul 2020 CRM: How do you choose the Right System for You?
Journey4, like many companies before us, have recently decided to invest in a CRM system to help us manage our contacts and move away from clunky spreadsheets and duplicated data...
17 Jul 2020 Assessing Future Travel Behaviours
Journey4 are pleased to announce the launch of a new technique to assess future travel behaviour on public transport. In partnership with research and insight specialists The Buzzz, we have...
27 Apr 2020 Introducing Key Account Management across Amey Utilities
Amey is a leading supplier of consulting and infrastructure support services both in the UK and internationally that has five divisions. Journey4 was invited to work with its Utilities division...
26 Sep 2019 Understanding Customer Journey Mapping – Part 3
In the third and final part of our series on Customer Journey Mapping, Director Stuart Pearce, explains that if journey mapping is to drive change, you need the right people,...
20 Sep 2019 Understanding Customer Journey Mapping – Part 2
In the first part of this three part blog on Customer Journey Mapping, we explained its purpose and why organisations need to change and re-orient themselves to be more customer...
13 Sep 2019 Understanding Customer Journey Mapping Part 1
In an era when brands offer so many touch points to consumers, it’s increasingly important to have a deep understanding of the customer journey. In the first of a three...
27 Jun 2019 The Future of Customer Experience – Part 2
Customer experience (CX) is now wielding an ever greater influence over business performance. In the first part of this blog, we explored how customer engagement channels were changing, how customers...
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