Customer experience (CX) is now wielding an ever greater influence over business performance. In the first part of this blog, we explored how customer engagement channels were changing, how customers...

Journey4 have been appointed to support Amey STW with the customer-driven transformation of their Severn Trent Water contracts. We are delighted to be involved in such an important project, helping...

Pulling in the same direction It is widely accepted that a high performing team can achieve more than the sum of its parts, be that an Olympic relay team, a rowing...

It has become clear that there is one thing which is often valued above all else – and that is our objectivity....