Amey is a leading supplier of consulting and infrastructure support services both in the UK and internationally that has five divisions. Journey4 was invited to work with its Utilities division...
In the third and final part of our series on Customer Journey Mapping, Director Stuart Pearce, explains that if journey mapping is to drive change, you need the right people,...
In the first part of this three part blog on Customer Journey Mapping, we explained its purpose and why organisations need to change and re-orient themselves to be more customer...
In an era when brands offer so many touch points to consumers, it’s increasingly important to have a deep understanding of the customer journey. In the first of a three...
Customer experience (CX) is now wielding an ever greater influence over business performance. In the first part of this blog, we explored how customer engagement channels were changing, how customers...
Customer experience (CX) is now wielding an ever greater influence over business performance. In the first of a two part blog, Director Stuart Pearce reflects on the key trends that...
Journey4 have been appointed to support Amey STW with the customer-driven transformation of their Severn Trent Water contracts. We are delighted to be involved in such an important project, helping...
Pulling in the same direction It is widely accepted that a high performing team can achieve more than the sum of its parts, be that an Olympic relay team, a rowing...
It has become clear that there is one thing which is often valued above all else – and that is our objectivity....
