We transform performance by inspiring people in service organisations to focus on the customer
Customer and employee driven transformation
We deliver customer and employee focussed transformation, helping service organisations meet their customer’s expectations and improve employee experience. We will engage and motivate your people and implement effective change supporting long term sustainable growth in your organisation.
Our services are organised across 4 key areas centred on the customer:
Meeting customer expectations.
Aligning strategy with customer needs
Engaging and energising people
Delivering sustainable growth
How we work
Our unique change and transformation framework, known as the 4E’s, guides and defines the delivery of our services and underpins our operating approach to organisational development.
Working with the business
to understand the need
for change and develop
the strategies that
will deliver growth
improvement plans and
building the momentum
for sustained change
across the organisation,
from the culture of
the employees to the
systems and processes
that support them
Identifying the key measures of success and ensuring they are monitored
at all stages of the transformation process
Why work with us?
The values describe how we conduct ourselves in business and set the expectation for our customers and our partners about what we are like to work with. These values are translated, via our beliefs into behaviours that we expect to be held accountable to.
“Journey4 brought clarity about the role of ‘Group’ and the areas in which there was to be absolute consistency and where there would be local interpretation. The transfer of knowledge has ensured that the ‘Abellio Way’ is still in use today, long after Journey4 had completed their work.”Managing Director, Abellio Ltd
“This is the best hospital-based service transformation I’ve seen in the NHS in 20 years.”Chief Executive Officer, NHS Yorkshire and Humber
“Really well done to you and the leadership team for pulling the MBP together. It’s a strong, well laid out and actionable plan.”Chief Commercial Officer, Heathrow Airport
“On behalf of the entire Amey Severn Trent team I want to thank you for all of your effort, support, and guidance in your time with Amey Severn Trent. It has been a challenging time for us, but you have helped us transform the business and kept us on the path to success in Amp7.”Business Director, Amey Utilities
“Journey4 have supported our bids for and operation of several public sector contracts and have provided a range of services, all focused on transforming the target organisation to deliver improved customer experience. Their professionalism and expertise have always been appreciated and has added significantly to our service offer.”Business Development Director, Serco
“Journey4 were able to get under the skin of our customer and employees to understand exactly what was going on at all levels of the organisation, to engage all stakeholders in focusing on improving the customer experience and involve them in designing and implementing the service transformation required.”Transformation Director, National FM Business