Engage

involving key stakeholders in understanding the need for change and developing the strategy that will deliver growth

Energise

implementing service improvement plans and building the momentum for ongoing change

Embed

ensuring alignment across the organisation, from the culture of the employees to the systems and processes that support them

Evaluate

identifying the key measures of success and ensuring they are monitored at all stages of the transformation process

About Us

We are experts in customer-led growth and transformation. We don’t just put the customer first, we ensure the whole organisation is aligned to meet customer expectations.

We know what is it like to walk in our client’s shoes. We use this experience to develop clear and simple strategies and then roll up our sleeves to implement change alongside you. We build your capability not ours to ensure you can sustain the growth long after we have gone.

One size does not fit all and we react to the specific circumstances that our clients find themselves in, although we have developed our own unique framework for managing and transforming organisations which we call the 4Es.

Engage / Energise / Embed / Evaluate.

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Why Choose Us?

CUSTOMER-DRIVEN

We don’t just put the customer first and central to the business, we ensure the customer is the focus of people and processes at all levels in the organisation.

EXPERIENCED LEADERS

We know what is it like to walk in our client’s shoes. 30 years commercial business experience gained across different sectors. Our core skills are in Marketing and People the two essential components for long-term sustained growth.

SEEING IT THROUGH

We don’t just write strategies and plans and leave you to get on with it, we roll up our sleeves and implement change. We offer flexible working and charging arrangements to be able to work alongside you for as long as required in the way that works best for you.

KNOWLEDGE TRANSFER

We build your capability not ours with skills and knowledge transfer built in to our approach to ensure you can sustain the growth long after we have gone.

TRACK RECORD

Established in 2002 and delivered successful outcomes in Healthcare, Transport, Information Services and Business services.

Our Values

Journey4 Values

The values describe how we conduct ourselves in business and set the expectation for our customers and our partners about what we are like to work with. These values are translated, via our beliefs into behaviours that we expect to be held accountable to.